Frequently Asked Questions
How do I deposit money into my account?
You can deposit money via M-Pesa, bank transfer, or other mobile money services. Go to the Cashier section, select your preferred method, enter the amount, and follow the prompts. Deposits via M-Pesa are instant, while bank transfers may take 1-2 hours. Minimum deposit is KSH 10.
How do I withdraw my winnings?
Withdrawals are processed through M-Pesa or bank transfer. Navigate to Cashier > Withdraw, select your method, enter the amount (minimum KSH 100), and confirm. M-Pesa withdrawals are processed within 1 hour during business hours (8 AM - 6 PM). Bank transfers take 24-48 hours. First withdrawal requires identity verification.
What is the minimum bet amount?
The minimum bet amount varies by game:
  • Sports betting: KSH 10
  • Virtual League: KSH 10
  • Aviator: KSH 20
  • Casino games: KSH 5
  • Lucky Wheel: KSH 50 (or free every 4 hours)
Maximum bet limits depend on your VIP tier and specific game rules.
How does the referral program work?
Share your unique referral code found in the Promotions section. When someone registers using your code, you earn KSH 100 instantly plus 10% of their total bets for the first 30 days. There's no limit to how many friends you can invite! Your friend also receives a welcome bonus when they sign up.
Why was my bet cancelled?
Bets may be cancelled for several reasons:
  • Event was postponed or cancelled
  • Odds changed significantly before acceptance
  • Technical error or suspicious activity detected
  • Insufficient balance at time of settlement
Cancelled bets are refunded to your balance immediately. Contact support if you believe this was an error.
How do I verify my account?
Account verification is required for withdrawals over KSH 10,000. Submit a clear photo of your ID (National ID, Passport, or Driver's License) and a recent utility bill through the Profile > Verification section. Verification takes 1-2 business days. You'll receive an SMS and email once approved.
Betting Guide
1
Understand the Odds
Odds represent the probability of an outcome. Lower odds = higher probability but smaller returns. Higher odds = lower probability but bigger wins.
2
Bankroll Management
Never bet more than you can afford to lose. Set a budget and stick to it. We recommend betting no more than 5% of your total balance on a single wager.
3
Research Before Betting
Check team statistics, recent form, injuries, and head-to-head records. Informed bets have better chances than random picks.
4
Use Bonuses Wisely
Take advantage of daily check-ins, referral bonuses, and wager rewards. These can boost your balance without additional deposits.
Responsible Gambling

Warning Signs

  • Spending more than you can afford to lose
  • Betting to recover losses (chasing losses)
  • Neglecting work, family, or personal responsibilities
  • Borrowing money to gamble
  • Feeling anxious or stressed about gambling

Self-Help Tools

Deposit Limits
Set daily/weekly limits in your profile
Self-Exclusion
Temporarily block your account
Reality Check
Set reminders for time spent
Need Help? Contact our support team or call the Gambling Addiction Helpline: 1196 ( toll-free in Kenya)